Once you place an order we will dispatch your item(s) usually within 48 hours.

If you place an order at the weekend, it will be dispatched at the beginning of the following week.

We use Second Class Tracked via Royal Mail.  If your order is over £50.00 we use Royal Mail signed.

Standard UK delivery is £3.99

Our shop is open Tuesday-Saturday 10:00–17:00.

We are closed on Mondays to catch up on admin!

Shipping to Northern Ireland

Unfortunately, we are unable to ship treats or food to Northern Ireland.  We can ship all other products.

Returns

We sincerely hope you will love your chosen item(s).  All items are quality checked before dispatch and we make every effort to ensure that your purchases arrive with you safely.

We offer an exchange or credit note on any wrong sized items ordered. Please try to measure as accurately as you can if you are buying apparel.  If you need any help choosing a size, please get in touch.

If you need to return an item, please follow the below steps.

Returns must be made within 14 days of receipt, must be unused and in the original packaging.

Unfortunately, we are unable to accept items that have been removed from the packing or used in anyway.

Please include your name, address, order number and state the reason for returning your item(s).

In the unlikely event that the product is faulty, we will refund your order. 

We cannot be held liable for returns which are lost in the return post, or arrive damaged.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, treats, chews) or custom products (such as special orders or personalised items). Please get in touch if you have questions or concerns about your specific item.   Unfortunately, we cannot accept returns on sale items or gift cards.

Please return your items to:

Dog Deli – 26c Market Place, Warwick, Warwickshire, CV34 4SL.

We advise that you ask your chosen courier for proof of postage.

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